About
Net Promoter Score Results
At Sandmeyer Steel Company, we are dedicated to delivering outstanding service and continuously improving through your feedback. Twice a year, we conduct a Net Promoter Score (NPS) survey to understand how well we’re meeting your needs. This simple, two-question survey asks, “How likely are you to recommend Sandmeyer Steel?� and helps us track and enhance your experience.
We’re thrilled to share that our current NPS score of 78, earned between April 1 and September 30, 2024, is rated “excellent,” placing us among top-performing companies worldwide.
What Our Customers Say We Do Best:
- “Communication is great, and I have had great experiences when an order needs to be placed on hold and modified. Great attention to detail with tricky material specs as well.�
- “Timely responses for questions concerning material, quote returns, and undeniable customer service.�
- “The quality of their cutting, paperwork, and meeting quoted deliveries.�
Thank you for your continued trust in Sandmeyer Steel. Your feedback drives our commitment to serve you even better.